Shipping Policy

Order Processing

Orders are prepared and dispatched within [1–3] business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a confirmation message with your tracking details as soon as your order leaves our facility.

Free Shipping

Enjoy free shipping on all orders over [1500] EGP. The discount is applied automatically at checkout.

Order Tracking

Once your order is dispatched, you will receive a tracking number via [SMS / WhatsApp / email]. Please allow up to 24 hours for tracking information to become active.

Delivery Attempts

Our courier will attempt delivery up to [2] times. If delivery cannot be completed, our team will contact you to arrange a new date.

Please make sure the phone number and address provided at checkout are accurate and reachable. Orders returned to us due to an incorrect address or an unreachable customer may be subject to a re-delivery fee.

Cash on Delivery

Cash on Delivery is available across [all serviced areas]. Please have the exact amount ready, as couriers may not carry change.

Incorrect or Damaged Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us within [72 hours] of delivery with clear photos so we can resolve it quickly at no cost to you.